Writing your party host a lovely thank you note and popping a voucher inside is great too. Sure, giving your customer a little extra scent circle for shopping online on your Scentsy website, popping a wax bar or a Scentsy Washer Whiffs laundry sample in their bag after party is a fabulous surprise. This doesn’t involve selling your soul or handing over all your worldly possessions. We know that by doing this, we will ensure that our clients not only offer us their repeat custom, but also refer us to their family and friends, right? Because let’s face it- we are awesome people to know! How can we apply that within our individual Scentsy business. We all know that a core value within Scentsy as a broader company is give more than you take. If we ensure that our focus is on listening in an earnest and active manner then we apply what we know about our business to offering a solution- how could our customers resist coming back for more Scentsy? Then, really take note of their responses. Although we do have two ears and only one mouth for a reason! We can really hear what our customers are saying, and learn how we can solve their problems by asking sincere questions during our interactions. Listening is not always being completely silent. Let’s make it our focus to be the former rather than the latter, OK? It has often been said that there are two types of people in the world: those who listen, and those who wait for their turn to speak. Once we feel connected to other people then the hugest compliment we can receive from them is to be really heard (Moose joke not intended) when we communicate.
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